Service, Interrupted

UPDATED: I am pleasantly impressed to say that the service guys were very capable. Polite and efficient even. The one guy who initially arrived had a "whao dude!" moment after checking out the tree and did call in back-up, but they had everything repaired and service up in about two hours on the Monday after. 

It's a relief to be able to say something nice, which is actually a sad statement about our expectations of service calls. It's also the other side of the damn-skippy-I-pay-enough-every-month coin. 

At any rate: well done chaps. 

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We've been offline. Actually, we still are. I'm posting this out here during my lunchtime at "the day-job"... 

It's a drawback associated with large, old, largely dead trees. 

This one fell in the ravine behind our house. Thankfully it fell in the only way it could without damaging anything around it. Except for our internet/phone/TV service. I would guess the raccoon that was living up in it is also not happy about the free circus ride. 

Well... there's yer PROBLEM!!

Boy, the teenagers were not amused. Although without XBOX, we Wii-ed. Which was actually a lot of fun. 

Quick fix? I hope so...  I would really like to walk away from this feeling good about giving so much of our money to our service provider every month...

Rather than feeling, oh, I dunno, so unsupported. Disconnected even...